ALBA Egypt Group
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Technology:service



  • -We are there for your customers: orders and subscriptions, enquiries, problems or complaints
    – we resolve every issue professionally, sensitively and competently. Scrupulous database management is crucial to keep your customer records and marketing campaigns in best order.
    - Inbound
    - Outbound E-mail
    - Chat
    - Contact us
  • -Technical products, online applications, software: almost every product and service contains a certain element of technology and IT. And it is not always obvious. This makes it even more important to support your customers during the application of your products or services. Converting leads and nurturing relationships is pointless if your customers ultimately fail on a technological level. ALBA is there to help with technical support and by operating info hotlines: our specialists can assist your customers by advising them on technical issues or guiding them step-by-step through a piece of software, for example. Irrespective of how complex the technology or the problem are, we are sure to have the right solution.
    - Inbound
    - Outbound
    - E-mail
    - Chat
    - Contact us
  • - Ideally, the sale of a product or the performance of a service should represent the start of a long-term relationship with the customer.
    - This relationship, however, requires some essential groundwork, including customer acquisition over the phone and on-site visits by your field sales team. ALBA offers you efficient support in this area, ranging from telemarketing, through to scheduling field sales appointments.
    - Irrespective of how many customers you have and how manifold their requirements are, we will always adapt our services to your target groups, your products and your own services. We will work closely with you to find the best way for us to address your customers and prospective customers via telephone. What's more, we will provide a realistic estimate of the potential level of success and will ensure that the concept is implemented efficiently.
    - Inbound
    - Outbound
    - E-mail
    - Chat
    - Contact us
  • - ALBA provides service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, ALBA has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients
    - Case Management